Client-Focused Consumer Credit Specialist

First Horizon Bank; Knoxville (TN); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical with wellness incentives

Dental and vision

HSA with company match

Maternity and parental leave

Tuition reimbursement

401(k) with 6% match

Mentor program

Job summary

First Horizon Bank is seeking a Consumer Credit Servicing Specialist in Knoxville. The role emphasizes delivering superior client service, active listening, and a solutions-focused approach to consumer credit inquiries and account status.

You will work with the sales team to generate referrals, support new account openings, and maintain compliance with bank policies. Strong communication and multitasking in a fast-paced environment are essential.

Qualifications

• High school diploma or GED required; college degree preferred.
• Excellent client service skills and clear, professional communication.
• Experience or exposure to consumer credit servicing a plus.

Responsibilities

• Respond to consumer credit inquiries by phone and email with one-touch resolution.
• Collaborate with relationship bankers to support new account openings.
• Follow compliance and operational guidelines in daily tasks.

Skills

Customer service

Communication

Multitasking

Microsoft Excel

Education

High school diploma or GED

Bachelor's degree in business/marketing (preferred)

Tools

Microsoft Office Suite

MS Access

Job description

First Horizon Bank is seeking a Consumer Credit Servicing Specialist in Knoxville. The role emphasizes delivering superior client service, active listening, and a solutions-focused approach to consumer credit inquiries and account status.

You will work with the sales team to generate referrals, support new account openings, and maintain compliance with bank policies. Strong communication and multitasking in a fast-paced environment are essential.