Client-Focused Banking Associate

TD; United States; On-site; USD 30,000 - 37,000; Full time

Job summary

TD in Augusta, Maine, is seeking a customer-focused banking associate to serve as the hospitality ambassador at the financial center. You will guide client flow, handle everyday transactions with accuracy, and help clients understand products and digital tools to reach their financial goals.

The role emphasizes relationship-building, risk awareness, and delivering high-touch service while meeting operating hours, including evenings and weekends.

Qualifications

• High school diploma or GED.
• 1 year demonstrated experience working with clients. Experience can include any of the following: volunteering, education, military experience
• Teller or cash-handling experience in a client facing/financial institution preferred
• Ability to work during operating hours to include evenings, weekends and holidays as scheduled
• Ability to complete required job-related training upon hire
• Strong organization skills to handle multiple tasks in a fast-paced environment
• Excellent communication skills with ability to be concise, clear and consistent
• Demonstrated effective problem-solving skills
• Demonstrated ability to schedule and prioritize work
• Demonstrated ability to work independently and within deadlines
• Sound judgment in decision making and problem solving
• Proficient in Microsoft Office
• Notary License preferred

Responsibilities

• First point of contact for clients as they serve as the hospitality ambassador of the bank location, seamlessly guiding traffic flow while delivering a high touch client experience
• Delivers accurate, efficient everyday banking transactions while deepening relationships by proactively identifying needs and opportunities that will help clients reach their financial goals and referring clients to appropriate partners to help achieve their financial objectives
• Engages clients with professionalism with a focus on educating on appropriate products and self-serve solutions while using insights on recommending solutions for turning routine client transactions into meaningful moments
• Demonstrates knowledge of basic banking products and services to utilize insights, tools and resources to evaluate and recommend client solutions
• Performs a broad range of client transactions and multi-step activities within established financial limits
• Identifies and assesses client problems in straight forward situations using standard procedures and escalates non-standard issues internally; typically addressing routine requests requiring minimal discretion

Skills

Customer service

Cash handling

Communication

Notary license preferred

Education

High school diploma or GED

Notary License preferred

Tools

Microsoft Office

Job description

TD in Augusta, Maine, is seeking a customer-focused banking associate to serve as the hospitality ambassador at the financial center. You will guide client flow, handle everyday transactions with accuracy, and help clients understand products and digital tools to reach their financial goals.

The role emphasizes relationship-building, risk awareness, and delivering high-touch service while meeting operating hours, including evenings and weekends.