Client-Focused Banker: Build Relationships & Solutions

Bank of America; Centreville (MD); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Competitive benefits

Incentive plan

Job summary

Bank of America is seeking a capable client service associate at its Centreville, VA location to help uncover personal banking needs and connect clients with specialists. You will deepen client relationships, support self-service transactions, and ensure high-quality service while following regulatory requirements.

This role involves outbound outreach and consistent follow-up with clients. The position requires strong communication skills, a client-focused mindset, and the ability to work

Qualifications

• Minimum of one year demonstrated sales experience in a relationship-oriented environment
• Strong written and verbal communications skills
• Ability to learn and adapt to new information and technology platforms
• Notary commission within state within a few months of start date

Responsibilities

• Partners with teams to provide financial center clients with consumer and small business solutions
• Assists, educates, and trains clients on self-service transactions
• Leverages resources to optimize client experience and deliver operational excellence
• Adheres to processes, laws, and guidelines in opening accounts and maintenance
• Manages client interactions and compliance with regulatory requirements

Skills

Active Listening

Relationship Building

Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED

Tools

Microsoft Office

Job description

Bank of America is seeking a capable client service associate at its Centreville, VA location to help uncover personal banking needs and connect clients with specialists. You will deepen client relationships, support self-service transactions, and ensure high-quality service while following regulatory requirements.

This role involves outbound outreach and consistent follow-up with clients. The position requires strong communication skills, a client-focused mindset, and the ability to work