Client Experience Banker

Bank of America; Fredericksburg (VA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Bank of America in Virginia welcomes applicants for a Banking Center Associate role. You will engage with clients in the lobby, educate them on digital self-service options, and process cash transactions with accuracy and care.

This position emphasizes client relationship building, adherence to all laws, and collaboration with specialists in lending, investments, and small business services to meet customers' financial goals.

Qualifications

• High school diploma or GED required.
• Bachelor's degree or business-oriented associate degree preferred.
• Experience in financial services is a plus.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Grows business knowledge and network by partnering with experts in small business, lending, and investments
• Manages financial center traffic, appointments, and outbound calls effectively
• Drives the client experience
• Manages cash responsibilities

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma

Bachelor's Degree or business-relevant Associate's Degree

Job description

Bank of America in Virginia welcomes applicants for a Banking Center Associate role. You will engage with clients in the lobby, educate them on digital self-service options, and process cash transactions with accuracy and care.

This position emphasizes client relationship building, adherence to all laws, and collaboration with specialists in lending, investments, and small business services to meet customers' financial goals.