Client-Focused Banker

JPMorganChase

Northampton (MA)

On-site

USD 52,000 - 70,000

Full time

2 days ago

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Benefits offered by this job

Health care coverage

On-site health and wellness centers

Retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorgan Chase in Northampton seeks an Associate Banker to deliver exceptional client experiences, leveraging Chase’s banking solutions and digital tools. You will greet clients, educate on services, and build trusted relationships while supporting branch goals.

The role emphasizes hospitality, teamwork, and adherence to policies to ensure smooth branch operations and customer satisfaction.

Qualifications

Put clients first and exceed expectations with friendly service.
Build trusted relationships with clients.
Engage clients with clear, polite communication.
Resolve client issues with attention to detail.
Elevate client experience through teamwork with colleagues.
Learn products, services, and procedures quickly.
High school diploma or GED equivalent.

Responsibilities

Create a welcoming environment by greeting clients and managing lobby flow with a tablet.
Exceed client expectations by servicing accounts and opening new accounts.
Educate clients on day-to-day banking and self-service options.
Build meaningful relationships by listening and asking thoughtful questions.
Perform branch operations, including cash devices, following bank policies.