Client-First Personal Banker I

TD; Philadelphia (Philadelphia County); On-site; USD 30,000 - 37,000; Full time

Job summary

TD Bank is seeking a Customer Service/ Teller role in Philadelphia, PA. You will be the first point of contact for clients, handling everyday banking transactions with accuracy and a high level of service, while guiding customers toward appropriate TD partners to meet financial goals.

The role requires a high school diploma or GED and 1 year of client-facing experience. Evening, weekend, and holiday availability is needed, with opportunities for growth within the TD family.

Qualifications

• High school diploma or GED.
• 1 year demonstrated experience working with clients (volunteering, education or military experience acceptable).
• Teller or cash-handling experience in a client-facing/financial institution preferred.
• Ability to work during evenings, weekends and holidays as scheduled.
• Ability to complete required job-related training upon hire.
• Strong organization skills to handle multiple tasks in a fast-paced environment.
• Excellent communication skills with ability to be concise, clear and consistent.
• Demonstrated ability to schedule and prioritize work.
• Demonstrated ability to work independently and within deadlines.
• Notary License preferred.

Responsibilities

• Orchestrates the overall client experience by effectively managing client flow (in-person and phone).
• Serves as the hospitality ambassador for the financial center, delivering consistent, relationship-driven client experiences.
• Creates personalized, client-first interactions that establish trust from the initial engagement and strengthen ongoing relationships.
• Balances client needs with policy adherence and risk awareness to ensure compliant outcomes.
• Proactively educates clients on banking products, services, and digital capabilities to enhance convenience.
• Advocates for clients by demonstrating empathy, integrity, and a long-term perspective.

Skills

Customer service

Communication

Cash handling

Organization

Education

High school diploma or GED

Tools

Microsoft Office

Job description

TD Bank is seeking a Customer Service/ Teller role in Philadelphia, PA. You will be the first point of contact for clients, handling everyday banking transactions with accuracy and a high level of service, while guiding customers toward appropriate TD partners to meet financial goals.

The role requires a high school diploma or GED and 1 year of client-facing experience. Evening, weekend, and holiday availability is needed, with opportunities for growth within the TD family.