Client‑First Center Advocate

InnoSource Inc.; Hamilton (OH); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Paid training

Positive workplace culture

Career-building experience

Job summary

InnoSource is seeking a Client-First Center Advocate to join a financial institution in Ohio. The role focuses on handling inbound calls about banking products, account information, and online banking, while building trust with customers and delivering exceptional service.

You will resolve issues efficiently, meet performance targets, and apply problem-solving skills across multiple systems. Schedule is Monday–Friday 8:00 AM–5:00 PM with rotating Saturdays.

Qualifications

• Minimum 1 year of customer service experience.
• High school diploma or GED.
• Prior call center experience is a plus.

Responsibilities

• Represent the customer by handling inbound calls about banking products, account information, and online banking.
• Build meaningful connections by delivering exceptional service and fostering trust with customers.
• Resolve issues efficiently by researching concerns, addressing complaints, and providing timely solutions.
• Achieve performance goals by collaborating and working independently to exceed targets for call handling and customer satisfaction.
• Apply problem-solving skills using multiple systems and resources to ensure a smooth customer experience.
• Schedule: Monday–Friday, 8:00AM–5:00PM, with rotating Saturdays.

Skills

Customer service

Communication

Problem solving

Reliability

Teamwork

Education

High school diploma or GED

Job description

Ready to Launch Your Career in Financial Services

Do you enjoy helping people, solving problems, and making a positive impact? Are you seeking an opportunity to grow your career in the financial‑services industry?

We are seeking a motivated, customer‑focused Client‑First Center Advocate to join a financial institution that values diversity, inclusion, collaboration, and employee recognition.

This role offers an excellent opportunity to develop your skills, gain valuable industry experience, and make a difference in customers’ everyday banking experiences. With paid training and a supportive team environment, you will have the tools you need to succeed.

Key Responsibilities

What You’ll Do

• Represent the customer: Handle inbound calls about banking products, account information, and online banking.
• Build meaningful connections: Deliver exceptional service, establish trust, and foster positive relationships with customers.
• Resolve issues efficiently: Research concerns, address complaints and disputes, and provide timely, professional solutions.
• Achieve performance goals: Work collaboratively and independently to exceed targets for call handling, availability, service quality, and customer satisfaction.
• Apply problem‑solving skills: Navigate multiple systems and resources to find answers and ensure a smooth customer experience.
• Schedule: Monday–Friday, 8:00AM–5:00PM, with rotating Saturdays.

What We’re Looking For

• Strong verbal and written communication skills.
• Confidence navigating multiple computer systems and working with dual monitors.
• Excellent problem-solving skills and the ability to de‑escalate challenging customer interactions.
• A dependable, reliable, and professional approach to work.
• A customer‑first mindset and a desire to learn and grow.
• Previous call center and/or banking experience is a plus!

Education and Experience – Client‑First Center Advocate

Qualifications

Required:

• Minimum of 1 year of customer service experience.
• High school diploma or GED.

Preferred:

• Prior experience in a call center.

What’s In It For You?

• Competitive pay: $19.50 per hour.
• Paid training: Access the knowledge, tools, and support needed to excel in your role.
• Positive workplace culture: Join an environment that values diversity, inclusion, teamwork, and employee recognition.
• Career‑building experience: Develop transferable skills and gain valuable experience in the financial services industry.

About InnoSource

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long‑term career fit based on unique skills and needs, and guiding you through the process along the way.

Pre-Employment Checks

As part of our hiring process, InnoSource may obtain a background check (known as a "Consumer Report") from a Consumer Reporting Agency. This report will include a criminal records check and may also include verification of your Social Security number, driving record, education and/or employment history, credit history, or other background information. A drug and/or nicotine screen may also be required.

By “Submitting” this application/form you are opting‑in/signing up for texts, you consent to receive communication via text messages from InnoSource, Inc. at the number provided, including messages sent by an auto dialer. Message and data rates may apply. Message frequency varies. Privacy Policy and Terms .

Equal Opportunity Employer – Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long‑term career fit based on unique skills and needs, and guiding you through the process along the way.

Application Assistance

If you are an individual with a disability and need assistance in the application process please contact 614-775-1400 or email [e-mail] .
We are an equal Opportunity Employer – Age / Race / Color / Sex / Sexual Orientation / Gender Identity / Disability / Veteran.