Bilingual Customer Service Advocate

InnoSource; Phoenix (AZ); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Hybrid schedule

Paid training

Medical, Dental, Life Insurance

Growth opportunities

Job summary

InnoSource in Scottsdale, AZ, is seeking a Customer Service Specialist for a full-time, hybrid role. You will build relationships with customers nationwide, answer complex inquiries, and guide financial decisions. No licensing is required, and bilingual English/Spanish skills are essential.

The position includes 4 weeks of paid training and rapid advancement opportunities. The schedule is Monday–Friday, 8:00 am–8:00 pm AZ time, with competitive starting pay and comprehensive benefits as part of

Qualifications

• Bachelor's Degree ideal.
• 1-2 years customer service experience.
• No licensing required.
• Fluency in English and Spanish (reading, writing and speaking).
• Willing to work hybrid in Scottsdale 2 days/week.

Responsibilities

• Build relationships with customers across the U.S. to deliver exceptional service.
• Help customers with a variety of inquiries, from financial matters to general insurance questions.
• Guide customers in making informed decisions about their financial needs.
• Collaborate with team and participate in daily meetings to ensure squad success.

Skills

Communication skills

Spanish fluency

English fluency

Customer service

Education

Bachelor's degree ideal

Job description

Are you ready to launch your career with a nationally recognized insurance company that offers unlimited growth opportunities? Join our award-winning team, consistently ranked among the \"Best Employers\" for several years. If you are a driven individual with strong communication skills and a passion for career advancement, this is the perfect opportunity for you!

Why Join Us?

• Dynamic Work Environment: Enjoy a fantastic Monday through Friday schedule in a collaborative and supportive culture.
• Growth Opportunities: This entry-level position is a gateway to numerous advancement opportunities within our prestigious corporation.
• Comprehensive Training: Benefit from our renowned training program, where you’ll learn everything you need to succeed—no prior experience required!
• Hybrid Flexibility: Embrace a hybrid role with 2 days in the office and 3 days from home, while staying connected to the Scottsdale, AZ area.

** Must be comfortable being hybrid in the Scottsdale office 2 days/week**

Key Responsibilities

As a Customer Service Specialist, your day will include:

• Building Relationships: Provide exceptional customer service while building meaningful relationships with customers across the U.S.
• Solving Complex Inquiries: Assist customers with a variety of complex questions, from financial matters to general insurance queries.
• Guiding Decision-Making: Play a pivotal role in helping customers make informed decisions about their financial needs.
• Collaborating and Succeeding: Support team success through daily meetings and strong cooperation.

Education & Experience

• Bachelor's Degree Ideal
• Customer Service Experience: 1-2 years preferred in customer service (Call center experience is a plus!)
• No Licensing Needed: No prior licensing or insurance experience required.
• Career Ambition: A strong desire to build and advance your career.
• Fluency: Ability to speak, read, write both in Spanish and in English
• Competitive Starting Pay: $20.00/hour
• Comprehensive Benefits: Medical, Dental, and Life Insurance benefits
• Rapid Advancement: Opportunities for pay increases within your first year
• Paid Training: Enjoy 4 weeks of paid training
• Stable Schedule: Full-time, set schedule within Monday to Friday, 8:00 am to 8:00 pm AZ time

Ready to join InnoSource?

Take the next step in your career journey and become part of our innovative team.

Questions about this position? Contact our HR team for more information.