Client-First Banking Associate: Tech-Savvy Trusted Advisor

JPMorgan Chase & Co.; Laredo (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

JPMorgan Chase & Co. in the United States seeks an Associate Banker to deliver high-quality client experiences in a branch setting. You will greet clients, manage the lobby, open accounts, and guide customers through Chase’s digital tools to meet financial goals.

The role emphasizes customer service excellence, collaboration with the branch team, and adherence to regulatory requirements. A high school diploma or GED is required, with strong communication and problem-solving skills.

Qualifications

• Must provide attentive, friendly service and create a welcoming environment.
• Develop trusted relationships with clients through proactive engagement.
• Explain products and solutions to help clients achieve financial goals.

Responsibilities

• Greet clients and manage lobby flow using tablets and queues.
• Open new accounts and service existing ones in compliance with policies.
• Educate clients on day-to-day banking via mobile/app channels.
• Build relationships by listening, asking questions, and cross-selling where appropriate.
• Handle branch operations tasks and cash devices according to procedures.

Skills

Client service

Relationship building

Communication

Problem solving

Team collaboration

Attention to detail

Adaptability

Education

High School Diploma or GED

Tools

Chase Mobile App

Chase.com

Job description

JPMorgan Chase & Co. in the United States seeks an Associate Banker to deliver high-quality client experiences in a branch setting. You will greet clients, manage the lobby, open accounts, and guide customers through Chase’s digital tools to meet financial goals.

The role emphasizes customer service excellence, collaboration with the branch team, and adherence to regulatory requirements. A high school diploma or GED is required, with strong communication and problem-solving skills.