Client-First Banking Associate — Relationship & Tech

JPMorganChase; Leesburg (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health care coverage

On-site health and wellness centers

Retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorgan Chase in Leesburg, VA is seeking a branch associate who delivers welcoming, attentive service to clients entering the branch. You will greet clients, manage lobby traffic with a tablet, check them into the queue, and schedule or cancel meetings.

You will assist with account servicing, opening new accounts, and day‑to‑day banking transactions using Chase Mobile App, Chase.com, and ATMs, while following all policies and procedures.

Qualifications

• Client-first mindset delivering welcoming service.
• Ability to build trusted relationships with clients.
• Clear, polite communication to identify and meet client needs.
• Ability to resolve issues with attention to detail.
• Collaborate with branch team to deliver seamless service.
• Able to learn products and procedures quickly.
• Client service experience or comparable.
• High school diploma or GED.

Responsibilities

• Create a welcoming environment by greeting clients and managing lobby traffic.
• Exceed client expectations by servicing accounts and opening new accounts.
• Educate clients on day‑to‑day transactions via Chase Mobile App, Chase.com and ATMs.
• Build relationships by listening, asking questions and sharing product knowledge.
• Handle branch operations including cash devices while following policies.

Skills

Client service

Relationship building

Communication

Problem solving

Teamwork

Product knowledge

Education

High school diploma

Job description

JPMorgan Chase in Leesburg, VA is seeking a branch associate who delivers welcoming, attentive service to clients entering the branch. You will greet clients, manage lobby traffic with a tablet, check them into the queue, and schedule or cancel meetings.

You will assist with account servicing, opening new accounts, and day‑to‑day banking transactions using Chase Mobile App, Chase.com, and ATMs, while following all policies and procedures.