Client-First Banking Associate

JPMorganChase; Springfield (IL); On-site; USD 42,000 - 60,000; Full time

Job summary

JPMorgan Chase in Springfield, IL is seeking an Associate Banker to represent our brand with hospitality and deliver exceptional client experiences. You will build trusted relationships, share product knowledge, and help clients achieve their financial goals using Chase Mobile App, Chase.com, and ATMs.

Join a team focused on welcoming service, regulatory compliance, and leveraging technology to serve clients wherever they are, with collaborative support from the branch team.

Qualifications

• Put clients first and exceed expectations by delivering attentive and friendly service.
• Build trusted relationships with clients, showing genuine care.
• Engage clients by communicating clearly and politely to understand and help.
• Learn products, services, and procedures quickly and accurately.
• Elevate the client experience by collaborating with the team to deliver seamless service.

Responsibilities

• Create a welcoming environment by greeting clients and guiding them through lobby flow and scheduling.
• Exceed client expectations by servicing accounts, opening new accounts, and complying with policies and regulations.
• Educate clients on day-to-day banking with Chase Mobile App, Chase.com, and ATMs.
• Build relationships by listening, asking questions, and sharing product knowledge to help clients achieve goals.
• Perform branch operations and cash handling in line with bank policies.

Skills

Client service

Relationship building

Communication

Problem resolution

Team collaboration

Product knowledge

Learning agility

Customer focus

Education

High school diploma or GED

Job description

JPMorgan Chase in Springfield, IL is seeking an Associate Banker to represent our brand with hospitality and deliver exceptional client experiences. You will build trusted relationships, share product knowledge, and help clients achieve their financial goals using Chase Mobile App, Chase.com, and ATMs.

Join a team focused on welcoming service, regulatory compliance, and leveraging technology to serve clients wherever they are, with collaborative support from the branch team.