Client-First Banking Associate

Testing Site - JPMC; Chapel Hill (NC); On-site; USD 32,000 - 42,000; Part time

Job summary

Chase in Chapel Hill, NC is seeking an Associate Banker to represent our brand with hospitality, welcoming clients and delivering attentive service. You will help clients with everyday transactions and introduce them to digital tools like Chase Mobile App, Chase.com, and ATMs to meet their financial goals.

In this role you will build trusted relationships, explain products and services, and support branch operations while following bank policies.

Qualifications

• Ability to put clients first and exceed their expectations – delivering attentive and friendly service, creating a welcoming environment.
• Ability to build trusted relationships – demonstrating genuine care and concern during interactions with clients.
• Ability to engage clients – communicating clearly and politely to understand and help, anticipating client needs.
• Ability to quickly and effectively resolve client issues with attention to detail – providing a consistent client experience.
• Ability to elevate the client experience – working collaboratively as a team to deliver seamless service with care and sincerity.
• Ability to quickly and accurately learn products, services, and procedures.

Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel appreciated, managing lobby traffic, checking clients into the waiting queue, and scheduling/canceling client meetings.
• Exceed client expectations while assisting with day‑to‑day transactions as well as open new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate clients on how the usage of technology self‑service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions – introducing them to our team of experts to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Education

High school diploma or GED

Job description

Chase in Chapel Hill, NC is seeking an Associate Banker to represent our brand with hospitality, welcoming clients and delivering attentive service. You will help clients with everyday transactions and introduce them to digital tools like Chase Mobile App, Chase.com, and ATMs to meet their financial goals.

In this role you will build trusted relationships, explain products and services, and support branch operations while following bank policies.