Client-First Banker: Tech-Savvy Relationship Builder

JPMorganChase; Washington (District of Columbia); On-site; USD 38,000 - 65,000; Full time

Job summary

Chase is seeking an Associate Banker to create welcoming experiences, greet clients, and guide them through banking options. You will grow trusted client relationships, share product knowledge, and help customers achieve financial goals using Chase’s digital tools.

The role emphasizes attentive service, compliance with policies, and collaboration with branch teams to deliver seamless experiences across in-branch and digital channels.

Qualifications

• Ability to put clients first and deliver attentive, friendly service.
• Ability to build trusted relationships with clients.
• Ability to engage clients and understand their needs.
• Ability to resolve client issues with attention to detail.
• Ability to learn products, services, and procedures quickly.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Responsibilities

• Create a welcoming environment by greeting clients and managing lobby traffic with a tablet.
• Exceed client expectations by servicing accounts and opening new accounts while following policies.
• Educate clients on day-to-day banking and technology self-service options (mobile app, website, ATMs).
• Build meaningful relationships by listening, asking questions, and sharing product knowledge.
• Perform branch operations including cash devices while following bank policies.

Skills

Client service

Relationship building

Communication

Tech literacy

Teamwork

Attention to detail

Problem solving

Education

High school diploma or GED

Job description

Chase is seeking an Associate Banker to create welcoming experiences, greet clients, and guide them through banking options. You will grow trusted client relationships, share product knowledge, and help customers achieve financial goals using Chase’s digital tools.

The role emphasizes attentive service, compliance with policies, and collaboration with branch teams to deliver seamless experiences across in-branch and digital channels.