Client-First Banker: Tech-Savvy Relationship Builder

JPMorgan Chase; Aspen Hill (MD); On-site; USD 42,000 - 54,000; Full time

Job summary

JPMorgan Chase is seeking an Associate Banker to provide exceptional client service in a branch environment. You will greet clients, open and service accounts, and guide customers through digital tools like Chase Mobile and Chase.com while ensuring compliance and accuracy.

Join a team that emphasizes hospitality, relationship building, and the use of technology to meet clients' financial goals. This role emphasizes daily customer interaction and collaborative problem-solving across branch staff.

Qualifications

• Must demonstrate a client-first approach with friendly, proactive service.
• Ability to quickly learn banking products, policies, and procedures.
• Comfort using tablets, mobile apps, ATMs, and other digital tools.
• Prior cash handling or customer-facing experience is a plus.

Responsibilities

• Create a welcoming environment for clients by greeting them and guiding them through the lobby.
• Open new accounts and service existing ones while ensuring compliance with policies and regulations.
• Educate clients on day-to-day banking and digital self-service options.
• Build trusted relationships by listening, asking questions, and offering suitable solutions.
• Assist with branch operations and cash handling while following security procedures.

Skills

Client service mindset

Active listening

Communication skills

Problem solving

Team collaboration

Technology aptitude

Self-motivation

Attention to detail

Education

High School Diploma or GED

Job description

JPMorgan Chase is seeking an Associate Banker to provide exceptional client service in a branch environment. You will greet clients, open and service accounts, and guide customers through digital tools like Chase Mobile and Chase.com while ensuring compliance and accuracy.

Join a team that emphasizes hospitality, relationship building, and the use of technology to meet clients' financial goals. This role emphasizes daily customer interaction and collaborative problem-solving across branch staff.