Client-First Banker: Experience & Solutions

JP Morgan Chase; Garland (TX); On-site; USD 42,000 - 68,000; Full time

Job summary

Chase is seeking an Associate Banker to welcome clients, deliver attentive service, and help them achieve their financial goals using the latest banking solutions and digital tools.

You will build trusted relationships, educate clients on products, and support branch operations while maintaining compliance and a welcoming environment for all customers in the Texas market.

Fluency in English and Spanish is preferred to serve a diverse client base.

Qualifications

• Ability to put clients first and exceed their expectations.
• Ability to build trusted relationships.
• Ability to engage clients.
• Ability to quickly and effectively resolve client issues.
• Ability to elevate the client experience.
• Ability to quickly and accurately learn products, services, and procedures.
• Client service experience or comparable experience.
• Fluency in reading and speaking English and Spanish.

Responsibilities

• Create a welcoming environment by delivering attentive and friendly service to clients as they enter the branch.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with policies and regulations.
• Educate and assist clients with day-to-day banking transactions using technology self-service options (Chase Mobile App, Chase.com, ATMs).
• Build meaningful relationships by listening, asking questions, and sharing product knowledge, collaborating with branch teammates to meet financial goals.
• Perform branch operations, including cash devices, while adhering to bank policies and procedures.

Skills

Client service

Bilingual English/Spanish

Communication

Team collaboration

Problem solving

Product knowledge

Education

High school diploma or GED

Job description

Chase is seeking an Associate Banker to welcome clients, deliver attentive service, and help them achieve their financial goals using the latest banking solutions and digital tools.

You will build trusted relationships, educate clients on products, and support branch operations while maintaining compliance and a welcoming environment for all customers in the Texas market.

Fluency in English and Spanish is preferred to serve a diverse client base.