Client-First Banker: Build Relationships & Solutions

Next Frontier Capital; Town of Ithaca (NY); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plan

On-site health and wellness centers

Backup child-care

Tuition reimbursement

Mental health support

Financial coaching

Job summary

Chase is seeking an Associate Banker who will deliver hospitable, high‑quality service and leverage Chase’s banking solutions to help clients achieve their financial goals. You will greet clients, assist with accounts, and guide them toward digital self‑service tools while working with the branch team to provide a seamless experience.

The role emphasizes strong client service, teamwork, and the ability to learn products quickly, with a focus on compliance and customer care.

Qualifications

• Client service experience or comparable experience.
• Ability to build trusted relationships with clients.
• Ability to engage clients and understand their needs.
• Ability to resolve client issues quickly with attention to detail.
• Ability to collaborate with team to deliver seamless service.

Responsibilities

• Create a welcoming environment by greeting clients and managing lobby flow.
• Exceed client expectations by servicing accounts and opening new accounts per policy.
• Educate clients on day-to-day banking and self-service options like Chase Mobile App and ATMs.
• Build relationships by listening, asking questions, and sharing product knowledge.
• Perform branch operations including cash handling and cash devices while following policies.

Skills

Client service

Relationship building

Communication

Problem solving

Teamwork

Product knowledge

Education

High school diploma or GED

Job description

Chase is seeking an Associate Banker who will deliver hospitable, high‑quality service and leverage Chase’s banking solutions to help clients achieve their financial goals. You will greet clients, assist with accounts, and guide them toward digital self‑service tools while working with the branch team to provide a seamless experience.

The role emphasizes strong client service, teamwork, and the ability to learn products quickly, with a focus on compliance and customer care.