Client-Facing WordPress Support Specialist

WP Buffs; United States; On-site; USD 60,000 - 90,000; Full time

Job summary

WP Buffs is seeking an experienced WordPress developer to deliver client-focused support and site updates. The role involves handling tickets, performing WP edits, plugin/theme/core updates, and collaborating with hosting teams to ensure site health.

Applicants should communicate clearly with clients, confirm receipt of requests, and provide ongoing updates throughout ticket resolution, while maintaining strong customer service skills in a fast-paced environment.

Qualifications

• WordPress development experience required.
• Strong communication and customer service skills.
• Experience handling support tickets and client requests.

Responsibilities

• Managing support tickets
• Site edits within WordPress
• Plugin, theme and core updates
• Security optimizations
• Performance optimizations
• Down or broken sites
• Talking with hosting support teams
• Handling clients concerns or complaints

Skills

WordPress development

Customer service

Ticketing systems

Tools

Plugins & themes updates

Job description

WP Buffs is seeking an experienced WordPress developer to deliver client-focused support and site updates. The role involves handling tickets, performing WP edits, plugin/theme/core updates, and collaborating with hosting teams to ensure site health.

Applicants should communicate clearly with clients, confirm receipt of requests, and provide ongoing updates throughout ticket resolution, while maintaining strong customer service skills in a fast-paced environment.