WordPress Support Developer

WP Buffs; United States; On-site; USD 60,000 - 90,000; Full time

Job summary

WP Buffs is seeking an experienced WordPress developer to deliver client-focused support and site updates. The role involves handling tickets, performing WP edits, plugin/theme/core updates, and collaborating with hosting teams to ensure site health.

Applicants should communicate clearly with clients, confirm receipt of requests, and provide ongoing updates throughout ticket resolution, while maintaining strong customer service skills in a fast-paced environment.

Qualifications

• WordPress development experience required.
• Strong communication and customer service skills.
• Experience handling support tickets and client requests.

Responsibilities

• Managing support tickets
• Site edits within WordPress
• Plugin, theme and core updates
• Security optimizations
• Performance optimizations
• Down or broken sites
• Talking with hosting support teams
• Handling clients concerns or complaints

Skills

WordPress development

Customer service

Ticketing systems

Tools

Plugins & themes updates

Job description

Description

WP Buffs is looking for an experienced WordPress developer with good communication and customer service skills. This role will be working with a large number of clients through a support ticket system.

Common tasks include:

• Managing support tickets
• Site edits within WordPress
• Plugin, theme and core updates
• Security optimizations
• Performance optimizations
• Down or broken sites
• Talking with hosting support teams
• Handling clients concerns or complaints

You will be working directly with clients who send in requests, providing first responses confirming that the request was received and has been reviewed for completeness, as well as completing the tickets, while providing clear communication to the client throughout the process.

Please note: Any messages sent to us at email addresses, social media accounts, phone numbers, live chat or any other contact methods other than the one you receive after completing your application will result in your application being immediately and permanently disqualified.