Client-Facing Systems Administrator & Solutions Architect

S. J. Rollins Technologies, Inc.; Augusta (ME); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health Care

Dental

Vision

Life Insurance

Retirement Plan

Profit Sharing

Job summary

S. J. Rollins Technologies, Inc.

in Maine is seeking a Senior Technical Support Specialist to assist Senior System Administrators and Network Engineers, manage on-site client support, and help grow our hosted, managed services, and security offerings. You will own incident resolution, communicate clearly with clients from problem definition to proposed solutions, and help expand service scope while maintaining high standards of uptime, security, and customer satisfaction.

Qualifications

• 3+ years of system administration experience.
• Knowledge of major IT technologies.
• Ability to install network hardware with minimal assistance.

Responsibilities

• Assist Senior System Administrators and Network Engineers with projects
• Independently manage billable time through onsite appointments and help desk tickets
• Serve as primary contact for select group of clients
• Effective communication with client from problem definition and cost estimate through follow-up of successful solution
• Estimate and quote sales for any product in inventory including hosted services
• Recognize business opportunities from clients and propose solutions with minimal input from Team Leader
• Accept assignment of emergency phone as required
• Able to discover value add work for customers, and significantly reduce reliance on help desk to receive work

Skills

System Administration

Network Engineering

End-user support

Job description

S. J. Rollins Technologies, Inc.

in Maine is seeking a Senior Technical Support Specialist to assist Senior System Administrators and Network Engineers, manage on-site client support, and help grow our hosted, managed services, and security offerings. You will own incident resolution, communicate clearly with clients from problem definition to proposed solutions, and help expand service scope while maintaining high standards of uptime, security, and customer satisfaction.