Senior Tech Support & Customer Solutions Lead

S. J. Rollins Technologies, Inc.; Augusta (ME); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health Care

Dental

Vision

Life Insurance

Retirement Plan

Profit Sharing

Job summary

S. J. Rollins Technologies, Inc.

in Maine seeks a Senior Technical Support Specialist to maintain customer networks and hosted services, delivering prompt responses and building strong client relationships. The role requires hands-on problem solving, on-site visits, and collaboration with the team to ensure service excellence. You will design, estimate, quote, and implement solutions, while communicating value to clients and coordinating with the Team Leader on strategic projects.

Qualifications

• Meet or exceed responsibilities and expectations of Technical Support Specialist

Responsibilities

• Minimal assistance from System Administrators
• Solve 90% of help desk tickets on a regular basis
• Complete preventative maintenance for a select group of customers
• Assist Team Leader and System Administrators on projects
• Fully complete onsite appointments and assigned tickets/tasks
• Effectively communicate problem and solution with Client and Team Leader
• Estimate and quote basic sales for any non-hosted products in inventory
• Recognize business opportunities from client communication and forward to Team Leader

Skills

Printer configs

Outlook configurations

QB multi-user troubleshooting

AD/GP

WiFi/network troubleshooting

Desktop/Laptop hardware

Job description

S. J. Rollins Technologies, Inc.

in Maine seeks a Senior Technical Support Specialist to maintain customer networks and hosted services, delivering prompt responses and building strong client relationships. The role requires hands-on problem solving, on-site visits, and collaboration with the team to ensure service excellence. You will design, estimate, quote, and implement solutions, while communicating value to clients and coordinating with the Team Leader on strategic projects.