Senior Systems Administrator & Client Solutions Lead

S. J. Rollins Technologies, Inc.; Bangor (ME); On-site; USD 90,000 - 120,000; Full time

Job summary

S. J. Rollins Technologies, Inc. in Maine seeks a Senior System Administrator who can own client technology success. You will independently resolve tickets, lead technical efforts, and manage projects from design to deployment with high customer satisfaction.

You will develop and enforce best practices, train junior technicians, and communicate clearly with clients and Account Managers. Periodic after-hours or out-of-state work may be required to support critical systems.

Qualifications

• Must meet or exceed responsibilities and expectations of a System Administrator.

Responsibilities

• Independently resolve all assigned tickets delivering comprehensive and root cause solving solutions.
• Serve as Technical lead for many of your customers
• Own larger projects from design to completion with high customer satisfaction and minimal supervision.
• Develop, update, and enforce best practices and technical standards.
• Train lower-level technicians in building their knowledge and experience
• Communicate problems and solutions clearly to clients and Account Managers
• Reliably manage the lifecycle of all customer’s technology with Account Manager
• Able to engineer quotes for most projects and products/services
• Recognize business opportunities from clients and propose solutions alongside Account Manager
• Accept assignment of emergency phone as required

Skills

Technical leadership

Customer communication

Problem solving

Project ownership

Job description

S. J. Rollins Technologies, Inc. in Maine seeks a Senior System Administrator who can own client technology success. You will independently resolve tickets, lead technical efforts, and manage projects from design to deployment with high customer satisfaction.

You will develop and enforce best practices, train junior technicians, and communicate clearly with clients and Account Managers. Periodic after-hours or out-of-state work may be required to support critical systems.