Client-Facing Sales Support Specialist

Linde plc; Upper Saucon (Lehigh County); On-site; USD 40,000 - 52,000; Full time

Job summary

Linde plc, a leading global industrial gases and engineering company, seeks a customer-focused sales support professional in the Lehigh Valley region. Responsibilities include visiting customers with sales personnel, managing inventory via phone, and providing ongoing order and issue resolution support.

The role emphasizes attention to detail, strong communication, and the ability to multitask to meet customer needs and support sales strategies.

Qualifications

• High School Diploma or GED is the minimum educational requirement.
• Prior experience in sales support or a related customer service role preferred.
• Strong organizational and leadership skills with the ability to multitask effectively.
• Excellent communication skills and great attention to detail to ensure accuracy and clarity.

Responsibilities

• Visit customers independently and with sales personnel to strengthen relationships and address customer needs.
• Manage inventory of industrial gases and hard goods primarily via phone communication.
• Provide ongoing support by answering questions, tracing order status or shipments, and resolving customer issues promptly.
• Prepare analyses, agendas, materials, and follow-up documentation to assist sales teams in understanding client requirements.
• Solve straightforward problems efficiently and deliver timely solutions to meet customer expectations.
• Communicate clearly and ensure follow-up to close open customer needs and maintain satisfaction.
• Make informed recommendations to external customers to support their purchasing decisions.
• Support proposal development, cylinder audits, and perform other duties as assigned to contribute to team success.

Skills

Sales support

Customer service

Organizational skills

Communication skills

Education

High School Diploma or GED

Job description

Linde plc, a leading global industrial gases and engineering company, seeks a customer-focused sales support professional in the Lehigh Valley region. Responsibilities include visiting customers with sales personnel, managing inventory via phone, and providing ongoing order and issue resolution support.

The role emphasizes attention to detail, strong communication, and the ability to multitask to meet customer needs and support sales strategies.