Client-Facing Project Coordinator

Cutting Edge Countertops, Inc.; Perrysburg (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

Cutting Edge Countertops, Inc. is seeking a Project Coordinator in Perrysburg, OH to be the trusted link between customers and production teams.

You will keep custom projects organized, communicate clearly, follow through promptly, and help resolve customer concerns with professionalism and care. You will balance details, deadlines, and customer communication in a fast-moving, project-based environment, taking ownership and maintaining a customer-centric experience throughout the project

Qualifications

• Clear communication, timely follow-up, and professional problem solving build customer confidence.
• Take responsibility for details, commitments, and next steps from first conversation through completion.
• Manage multiple custom projects, shifting priorities, and time-sensitive requests without losing accuracy.
• Review specifications, ask clarifying questions, document information accurately, and catch issues early.
• Listen well, explain next steps clearly, and handle difficult conversations with patience and professionalism.

Responsibilities

• Serve as the primary point of contact for customers, providing timely, clear, and professional communication from quote through order completion.
• Keep customers informed on project status, next steps, timing, and changes while following through on commitments.
• Help customers understand countertop options, including product choices, edge profiles, upgrades, and add-ons to inform purchasing decisions.
• Act as bridge between customers, sales, production, scheduling, and installation teams to ensure project details are accurate and actionable.
• Manage multiple custom projects while organizing schedules, specifications, approvals, documentation, and customer communications.
• Enter, verify, and maintain complete project information in internal systems to support accurate execution.
• Review customer specifications, identify missing information, ask clarifying questions, and coordinate corrections before work moves forward.
• Listen to customer concerns, stay composed during difficult conversations, and resolve issues professionally.
• Anticipate risks, communicate changes promptly, and partner with internal teams to keep projects moving toward outcome.

Skills

Customer-first mindset

Ownership and follow-through

Organization under pressure

Confidence with details

Calm, respectful communication

Job description

Cutting Edge Countertops, Inc. is seeking a Project Coordinator in Perrysburg, OH to be the trusted link between customers and production teams.

You will keep custom projects organized, communicate clearly, follow through promptly, and help resolve customer concerns with professionalism and care. You will balance details, deadlines, and customer communication in a fast-moving, project-based environment, taking ownership and maintaining a customer-centric experience throughout the project