Client-Facing Operations Lead | Lean & Process Improvement

Jobtailor; Kentucky; On-site; USD 85,000 - 140,000; Full time

Job summary

Jobtailor in Kentucky seeks an experienced Operations Excellence Leader to serve as the single point of contact for client-facing performance, translate needs into priorities, and drive continuous improvements across plasma operations.

You will lead KPI dashboards, run Lean/Six Sigma programs, perform root cause analysis, and collaborate with cross-functional teams to deliver measurable efficiency, quality, and reliability improvements.

Qualifications

• Bachelor’s degree or equivalent experience in operations, logistics, or a related field.
• 7+ years of experience in operations, logistics, or continuous improvement roles.
• Proven client-facing or cross-functional liaison with strong stakeholder management.
• Lean, Six Sigma, or equivalent continuous improvement experience.
• Ability to analyze data and drive measurable operational improvements.
• Strong communication, including executive-level reporting and storytelling.
• Ability to work independently in a cross-functional, fast-paced environment.
• Structured problem-solving approach and analytical mindset.
• Preferred: Six Sigma Green Belt or Kaizen experience; plasma operations or healthcare logistics exposure; Power BI/Tableau proficiency; SQL and advanced Excel.
• Experience building operational scorecards and dashboards.

Responsibilities

• Serve as the single point of contact for client-facing operational performance and issue resolution.
• Translate client needs into clear, actionable operational priorities.
• Lead recurring performance reviews, scorecards, and business updates.
• Communicate performance trends, risks, and improvement opportunities.
• Own and track KPIs across service, cost, quality, and reliability.
• Identify performance gaps and lead root cause analysis.
• Partner with cross-functional teams to implement and sustain improvements.
• Ensure alignment with client expectations and service commitments.
• Lead and support continuous improvement initiatives across plasma operations.
• Apply Lean, Six Sigma, and process improvement methodologies.
• Facilitate process mapping, Kaizen events, and workflow optimization.
• Monitor KPIs such as on-time delivery, cost, and utilization.
• Build and maintain operational dashboards and scorecards.
• Ensure data accuracy and consistency across reporting.
• Provide actionable insights to drive decisions.

Skills

Stakeholder management

Executive reporting

Storytelling

Cross-functional liaison

Problem-solving

Data-driven decision making

Independent work

Analytical mindset

Power BI

Tableau

SQL

Advanced Excel

Education

Bachelor’s degree or equivalent experience

Tools

Power BI

Tableau

SQL

Advanced Excel

Job description

Jobtailor in Kentucky seeks an experienced Operations Excellence Leader to serve as the single point of contact for client-facing performance, translate needs into priorities, and drive continuous improvements across plasma operations.

You will lead KPI dashboards, run Lean/Six Sigma programs, perform root cause analysis, and collaborate with cross-functional teams to deliver measurable efficiency, quality, and reliability improvements.