Client-Facing Mortgage Tech Implementation Lead

Intercontinental Exchange; Jacksonville (FL); In loco; USD 110.000 - 150.000; Tempo pieno

Descrizione del lavoro

Intercontinental Exchange, Inc. is seeking an Implementation Consultant to lead DDA Analyzer deployments within the Encompass platform.

You will manage the full lifecycle from discovery and design through configuration, testing, training, go-live and post-launch support, working directly with mortgage lenders. You will combine mortgage industry expertise with client consulting and project management to map underwriting, QC and compliance workflows into DDA Analyzer configurations, lead UAT and

Competenze

• Bachelor’s degree in business, finance, or related field.
• Recent mortgage underwriting or senior processing experience.
• PMP, CompTIA Project+, or comparable project management certification (preferred).
• NMLS licensure (preferred).
• Experience with Agile and Waterfall delivery methodologies (preferred).
• Prior mortgage technology, fintech, or SaaS implementation experience (preferred).
• Willingness to travel to client sites as needed (up to 25–50%).

Mansioni

• Manage multiple client implementations from discovery through go-live and post-implementation support
• Serve as the primary client contact and trusted advisor
• Gather requirements and translate mortgage workflows into effective DDA/Encompass configurations
• Configure Income, Credit, Asset, and/or Audit Analyzers based on client underwriting guidelines and operational requirements
• Lead UAT, client training, knowledge transfer, and adoption activities
• Troubleshoot configuration issues and partner with Product, Engineering, Support, and Data Services
• Manage project timelines, deliverables, status reporting, documentation, and escalations
• Identify opportunities to improve or automate implementation and mortgage workflows

Conoscenze

Encompass end-user experience

DDA Analyzer end-user experience

JIRA

ServiceNow

Salesforce

Microsoft Office Suite

Formazione

Bachelor’s degree in business, finance, or related field

NMLS licensure (preferred)

PMP or CompTIA Project+ (preferred)

Strumenti

Encompass

Descrizione del lavoro

Intercontinental Exchange, Inc. is seeking an Implementation Consultant to lead DDA Analyzer deployments within the Encompass platform.

You will manage the full lifecycle from discovery and design through configuration, testing, training, go-live and post-launch support, working directly with mortgage lenders. You will combine mortgage industry expertise with client consulting and project management to map underwriting, QC and compliance workflows into DDA Analyzer configurations, lead UAT and