Senior Implementation Consultant - Automated Underwriting/Closing

Intercontinental Exchange Holdings, Inc.; Jacksonville (FL); On-site; USD 95,000 - 130,000; Full time

Job summary

Intercontinental Exchange, Inc. seeks an Implementation Consultant to lead end-to-end deployment of Data & Document Automation (DDA) Analyzer solutions within Encompass.

You will manage discovery, design, configuration, testing, training, go-live, and post-launch support for lender clients. Ideal candidates bring mortgage underwriting or senior processing experience and strong client-facing consulting skills, with proficiency in Encompass and DDA Analyzer, plus PM certifications preferred.

Qualifications

• Bachelor’s degree in business, finance, or related field.
• Recent mortgage underwriting or senior processing experience.
• PMP, CompTIA Project+, or comparable project management certification (preferred).
• NMLS licensure (preferred).
• Experience with Agile and Waterfall delivery methodologies (preferred).
• Prior mortgage technology, fintech, or SaaS implementation experience (preferred).
• Willingness to travel to client sites as needed (up to 25–50%).

Responsibilities

• Manage multiple client implementations from discovery through go-live and post-implementation support.
• Serve as the primary client contact and trusted advisor.
• Gather requirements and translate mortgage workflows into effective DDA/Encompass configurations.
• Configure Income, Credit, Asset, and/or Audit Analyzers based on client underwriting guidelines and operational requirements.
• Lead UAT, client training, knowledge transfer, and adoption activities.
• Troubleshoot configuration issues and partner with Product, Engineering, Support, and Data Services.
• Manage project timelines, deliverables, status reporting, documentation, and escalations.
• Identify opportunities to improve or automate implementation and mortgage workflows.

Skills

Encompass end-user experience

DDA Analyzer experience

JIRA

ServiceNow

Salesforce

MS Office

Education

Bachelor’s degree in business, finance, or related field

Mortgage underwriting or senior processing experience

NMLS licensure

Tools

JIRA

ServiceNow

Salesforce

Microsoft Office Suite

Job description

Job Purpose

The Implementation Consultant is a client-facing professional responsible for implementing ICE Mortgage Technology’s Data & Document Automation (DDA) Analyzer solutions within the Encompass platform. The consultant manages the entire implementation lifecycle, from discovery and solution design through configuration, testing, training, go-live, and post-launch support.

This role combines mortgage industry expertise, client consulting, technical configuration, and project management. The consultant works directly with mortgage lenders to understand their underwriting, quality control, compliance, and post-close processes and then configures DDA Analyzer products to support those workflows.

Key Responsibilities

• Manage multiple client implementations from discovery through go-live and post-implementation support
• Serve as the primary client contact and trusted advisor
• Gather requirements and translate mortgage workflows into effective DDA/Encompass configurations
• Configure Income, Credit, Asset, and/or Audit Analyzers based on client underwriting guidelines and operational requirements
• Lead UAT, client training, knowledge transfer, and adoption activities
• Troubleshoot configuration issues and partner with Product, Engineering, Support, and Data Services
• Manage project timelines, deliverables, status reporting, documentation, and escalations
• Identify opportunities to improve or automate implementation and mortgage workflows

Technical Skills

• Encompass end-user experience in a production lending environment (required)
• DDA Analyzer end-user experience (preferred)
• Proficiency with JIRA, ServiceNow, Salesforce, or similar tools; Microsoft Office Suite (preferred)

Qualifications

• Bachelor’s degree in business, finance, or related field (or equivalent experience)
• Recent mortgage underwriting or senior processing experience
• PMP, CompTIA Project+, or comparable project management certification (preferred)
• NMLS licensure (preferred)
• Experience with Agile and Waterfall delivery methodologies (preferred)
• Prior mortgage technology, fintech, or SaaS implementation experience (preferred)
• Willingness to travel to client sites as needed (up to 25–50%)

Ideal Candidate

The strongest candidate brings a combination of recent mortgage underwriting or senior processing experience and client-facing implementation/consulting skills.

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Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.