Client-Facing IT Service Delivery Leader

Astreya; Cambridge (MA); On-site; USD 98,000 - 155,000; Full time

Benefits offered by this job

Medical - UHC/Kaiser

Dental - UHC

Vision - UHC

Commuter Benefit

Tuition Reimbursement

Paid Time Off

Paid Holidays

Wellness Program

Job summary

Astreya is seeking a Service Delivery Manager to lead diverse operations teams and manage service delivery for clients. The role emphasizes strong leadership, stakeholder management, and cross-functional collaboration to ensure projects meet time, cost, and quality targets.

You will collaborate with sales and client partners to grow services, translate roadmaps into actionable plans, and drive continuous service improvements across multiple disciplines.

Qualifications

• Bachelor’s degree (B.S/B.A) and 8+ years’ related experience and/or training; or equivalent combination of education and experience
• Ability to lead a cooperative effort among members of a project team
• Proven track record of delivering a range of complex, high profile IT projects
• Proven experience in implementing and leading improvements in project lifecycle
• Able to identify projects at risk and take appropriate action to recover

Responsibilities

• Provide leadership to diverse operations teams
• Implement, monitor and provide timely reports to customers on service delivery metrics
• Implement personnel onboarding, training, and service improvement activities ensuring systems, methodologies, and procedures are followed
• Drive internal and client meetings covering delivery performance, quality, and processes
• Be accountable for service quality and capacity planning for future demand
• Collaborate with Business Development and Client Partner teams to support growth and SOW content

Skills

Leadership

IT Infra

Project Mgmt

Communication

Multitasking

Education

Bachelor's degree

Tools

MS Office

ServiceNow

Jira

Job description

Astreya is seeking a Service Delivery Manager to lead diverse operations teams and manage service delivery for clients. The role emphasizes strong leadership, stakeholder management, and cross-functional collaboration to ensure projects meet time, cost, and quality targets.

You will collaborate with sales and client partners to grow services, translate roadmaps into actionable plans, and drive continuous service improvements across multiple disciplines.