Client-Facing Inside Sales Pro – Building Materials

Fessenden Hall Inc; Lancaster (Lancaster County); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Retirement plan

Paid time off

Employee assistance program

Bonus opportunities

Job summary

Fessenden Hall Inc. is seeking an Inside Sales / Customer Service Representative at our Lancaster, PA site. You will be the voice and face for customers, handling inquiries and guiding purchases.

Day-to-day tasks include handling calls, emails, quotations, and order processing, while building lasting relationships. We value teamwork, reliability, and a customer-first mindset. This is a stable, on-site opportunity with strong benefits.

Qualifications

• High school diploma required; prior customer service or inside sales experience preferred.
• Experience in building materials or related industries is a strong plus.
• Excellent interpersonal and communication skills with a customer service mindset; ability to manage multiple priorities.

Responsibilities

• Manage a high volume of incoming calls, emails, and walk-in inquiries to facilitate product purchases.
• Build sustainable customer relationships through open, interactive communication.
• Identify, assess, and fulfill customer needs with professionalism and care.
• Facilitate and follow up on quotations for non-stock and special-order items.
• Solicit orders by telephone from existing customers to support sales growth.
• Provide administrative support for assigned Field Sales Representatives, including sample requests and order expediting.
• Assist with over-the-counter sales, including handling payments and credit card transactions.
• Meet or exceed personal and team sales targets and call-handling goals.

Skills

Interpersonal skills

Calm under pressure

Multitasking

Customer focus

Education

High School Diploma

Tools

Microsoft Office

Agility software

Job description

Fessenden Hall Inc. is seeking an Inside Sales / Customer Service Representative at our Lancaster, PA site. You will be the voice and face for customers, handling inquiries and guiding purchases.

Day-to-day tasks include handling calls, emails, quotations, and order processing, while building lasting relationships. We value teamwork, reliability, and a customer-first mindset. This is a stable, on-site opportunity with strong benefits.