Lancaster: On-Site Inside Sales Pro – Building Materials

Fessenden Hall Inc; Rohrerstown (PA); Presencial; USD 25.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

80% medical premium coverage

Company-funded HRA reimburses full ded

401(k) with auto-enrollment

Paid time off and holidays

Employee assistance program

Bonus opportunities

Descripción de la vacante

Fessenden Hall Inc. is seeking an Inside Sales Representative to be the voice and face of the company for customers in Lancaster, PA.

This on-site role combines customer service with sales support, requiring strong communication and a solutions-oriented mindset. The position emphasizes building relationships, handling inquiries, preparing quotations, and supporting field sales while contributing to team targets.

Formación

• High school diploma required; prior customer service or inside sales experience preferred.
• Experience in countertop, cabinetry, woodworking, or building materials is a strong plus.

Responsabilidades

• Manage a high volume of incoming calls, emails, and walk-in inquiries to facilitate product purchases and deliver a superior customer experience.
• Build sustainable customer relationships through open, interactive communication and a solutions-oriented mindset.
• Identify, assess, and fulfill customer needs - handling questions, complaints, and special requests with professionalism and care.
• Facilitate and follow up on quotations for non-stock and special-order items.
• Solicit orders by telephone from existing customers to support sales growth.
• Provide administrative support for assigned Field Sales Representatives, including sample requests and order expediting.
• Assist with over-the-counter sales, including handling payments and credit card transactions.
• Meet or exceed personal and team sales targets and call-handling goals.

Conocimientos

Customer service

Communication

Multitasking

Teamwork

Educación

High school diploma

Herramientas

Microsoft Office

Agility software

Descripción del empleo

Fessenden Hall Inc. is seeking an Inside Sales Representative to be the voice and face of the company for customers in Lancaster, PA.

This on-site role combines customer service with sales support, requiring strong communication and a solutions-oriented mindset. The position emphasizes building relationships, handling inquiries, preparing quotations, and supporting field sales while contributing to team targets.