Client-Facing Incident Response Project Manager

Openkrill; United States; Remote; USD 110,000 - 150,000; Full time

Job summary

Openkrill is seeking a Project Manager of Incident Response to lead external, client-facing projects within our Incident Response team. You will drive thorough, secure incident outcomes and serve as the primary face on client calls, establishing trust and setting direction for containment and recovery.

Reporting to the Director of Incident Response PMO, you will coordinate cross-functional resources, manage timelines and budgets, prepare reports, and ensure alignment with stakeholders and

Qualifications

• Four-year degree in a relevant field and pursuit or attainment of PMP certification.
• Experience managing client-facing IT projects with waterfall methodologies.
• 5+ years delivering IT waterfall projects with systems and virtualization for enterprise infrastructures.
• Strong written and verbal communication with C-level and technical teams.
• Flexible, career-driven with adaptable work hours.

Responsibilities

• Coordinate external technical projects from inception to completion.
• Lead client-facing project meetings and prepare status reports.
• Develop project plans, timelines, budgets, and resource allocations.
• Translate SOW into executable project plans and manage progress in ServiceNow.
• Conduct post-mortems and drive process improvements.

Skills

Client-facing communication

Project management

IT project delivery

Written and verbal communication

Adaptability

Education

Four-year degree in a relevant field

PMP certification

Tools

ServiceNow

PowerPoint

Job description

Openkrill is seeking a Project Manager of Incident Response to lead external, client-facing projects within our Incident Response team. You will drive thorough, secure incident outcomes and serve as the primary face on client calls, establishing trust and setting direction for containment and recovery.

Reporting to the Director of Incident Response PMO, you will coordinate cross-functional resources, manage timelines and budgets, prepare reports, and ensure alignment with stakeholders and