Client-Facing Application Support Engineer

Benchmarkit; Pittsburgh (Allegheny County); On-site; USD 65,000 - 90,000; Full time

Job summary

Benchmark IT Solutions India Pvt Ltd in Pittsburgh, PA seeks an experienced Application Support Analyst to provide client-facing technical support for business applications. The role blends hands-on troubleshooting with operational coordination in professional services environments.

The ideal candidate has 5–6 years of hands-on Application/Technical Support, strong Windows skills, and a proven ability to manage tickets end-to-end while maintaining high customer satisfaction.

Qualifications

• 5-6 years of hands-on Application Support / Technical Support experience.
• Strong troubleshooting skills in Windows environments.
• Experience handling ticket queues and managing issues end-to-end.

Responsibilities

• Manage day-to-day application and technical support operations
• Resolve support tickets across multiple client environments
• Troubleshoot Windows systems, applications, and user issues
• Act as the primary point of contact for client support requests
• Reduce dependency on senior engineers through independent issue resolution
• Coordinate with internal teams, vendors, and stakeholders for incident resolution
• Support application implementations, upgrades, and operational improvements
• Document solutions, workflows, and recurring issues
• Maintain high customer satisfaction through professional client interaction
• Identify opportunities to improve processes and operational stability

Skills

Client communication

Troubleshooting

Windows OS

Ticketing

Independent work

Problem solving

Tools

FileMaker

Job description

Benchmark IT Solutions India Pvt Ltd in Pittsburgh, PA seeks an experienced Application Support Analyst to provide client-facing technical support for business applications. The role blends hands-on troubleshooting with operational coordination in professional services environments.

The ideal candidate has 5–6 years of hands-on Application/Technical Support, strong Windows skills, and a proven ability to manage tickets end-to-end while maintaining high customer satisfaction.