Lead Application Support Engineer

SourceTek; Pittsburgh (Allegheny County); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Employee stock options

Paid time-off and holidays

Award-winning work environment

Job summary

SourceTek, located in Pittsburgh, is seeking a Supervisory Application Engineer III to lead a support team. In this key role, you will manage Tier I and Tier II Application Engineers while addressing complex troubleshooting issues for a diverse customer base.

Ideal candidates will possess expert problem-solving skills and experience in coaching team members. The position offers opportunities for professional growth, employee stock options, and a supportive work environment.

Qualifications

• Expert skills in troubleshooting and problem solving in professional settings.
• Experience in leading and developing support engineers.
• Familiarity with online technologies, software coding/testing, or video applications.

Responsibilities

• Manage daily work and development of Tier I and Tier II Application Engineers.
• Diagnose complex performance issues across various software components.
• Prioritize support tickets based on issue severity.

Skills

Expert troubleshooting and problem solving skills

Experience managing the work of others

Ability to collaborate and work effectively in a team

Ability to excel in fast-paced environment

Experience in online technologies or services

Education

Bachelor Degree or equivalent experience

Job description

SourceTek, located in Pittsburgh, is seeking a Supervisory Application Engineer III to lead a support team. In this key role, you will manage Tier I and Tier II Application Engineers while addressing complex troubleshooting issues for a diverse customer base.

Ideal candidates will possess expert problem-solving skills and experience in coaching team members. The position offers opportunities for professional growth, employee stock options, and a supportive work environment.