Client-Facing AEM & Cloud Solutions Engineer

Adobe; Lehi (UT); On-site; USD 117,000 - 210,000; Full time

Job summary

Adobe Managed Services is seeking a Customer Success Engineer to partner with Fortune 500 clients, drive value realization, and operate Adobe Experience Manager cloud solutions. You will balance client relations, technical operations, and collaboration with peers to ensure SLAs are met.

The role emphasizes strategic advisory duties, proactive problem solving, and ability to coordinate with account teams and engineers to deliver consistent customer happiness.

Qualifications

• Demonstrated ability to manage strategic client relationships and technical projects.
• Able to communicate with Directors of Fortune 500 companies.
• Strong collaboration and stakeholder management across teams.
• Experience with AEM and DMA products.

Responsibilities

• Maintain client contact and provide status updates throughout contract lifecycle.
• Guide customers to achieve business objectives and oversee changes to implementations.
• Collaborate with account teams to ensure mutual objectives are met.
• Support production websites and resolve technical issues quickly.
• Lead all aspects of customer support and project management for services.

Skills

AEM knowledge

Cloud experience

CI/CD tools

Linux & Java

Frontend JS/CSS

Monitoring tools

Education

Advanced degree or equivalent

Tools

New Relic

Icinga

Splunk

CI/CD tooling

Job description

Adobe Managed Services is seeking a Customer Success Engineer to partner with Fortune 500 clients, drive value realization, and operate Adobe Experience Manager cloud solutions. You will balance client relations, technical operations, and collaboration with peers to ensure SLAs are met.

The role emphasizes strategic advisory duties, proactive problem solving, and ability to coordinate with account teams and engineers to deliver consistent customer happiness.