Client Experience Teller & Services Pro

1st-Source-Bank; South Bend (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

1st Source Bank in South Bend, IN is seeking a Retail Customer Service Associate to provide individualized client service, process daily transactions, and address inquiries in line with bank policies.

The role emphasizes identifying client needs, cross-selling banking products, maintaining accuracy in cash handling, and contributing to team goals while upholding confidentiality and compliance requirements.

Qualifications

• High School Diploma or GED required.
• 1+ year of customer or retail service preferred.
• Cash handling experience preferred.
• Strong communication and listening skills.
• Able to work in a Windows-based system and use MS Office.
• Willing to cross-sell bank products and services.

Responsibilities

• Provide individualized client service and process daily transactions.
• Identify client needs and refer to the appropriate bank colleague.
• Build client relationships and promote bank products.
• Balance cash drawer and support operations (ATM, vault, end-of-day).
• Participate in team meetings, community activities, and training.
• Maintain accuracy, compliance, and attendance obligations.

Skills

Customer service

Cash handling

Communication

Time management

Attention to detail

Teamwork

Multitasking

Cross-selling

Education

High School Diploma/GED

Tools

MS Office

Job description

1st Source Bank in South Bend, IN is seeking a Retail Customer Service Associate to provide individualized client service, process daily transactions, and address inquiries in line with bank policies.

The role emphasizes identifying client needs, cross-selling banking products, maintaining accuracy in cash handling, and contributing to team goals while upholding confidentiality and compliance requirements.