Customer-Focused Teller: Build Relationships & Drive Service

1st Source Bank; Michigan City (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

1st Source Bank in Michigan City, IN is seeking a customer-focused Retail Associate to provide individualized service, process daily transactions, and resolve inquiries in line with bank policies. You'll build client relationships, participate in sales programs, and support team goals while maintaining accuracy, confidentiality, and compliance with applicable laws and regulations.

Experience with cash handling and cross-selling preferred. Must be able to work evenings and weekends.

Qualifications

• Must have high school diploma or GED.
• 1+ years of customer or retail service experience preferred.
• Cash handling experience preferred.
• Ability to respond to client inquiries and resolve problems.
• Strong customer service and sales orientation.
• Excellent listening, verbal and written communication skills.
• Strong attention to detail and time management.
• Proficient in Windows-based systems and MS Office.
• Ability to cross-sell bank products and services.
• Ability to work evenings and weekends as banking center needs.
• Ability to travel to all locations as needed.

Responsibilities

• Provide individualized client service and handle daily transactions.
• Address inquiries and resolve problems following bank policies.
• Cross-sell products and refer clients to appropriate colleagues.
• Build client relationships and address clients by name.
• Deliver exceptional customer service and balance cash drawer.
• Participate in retail sales programs to achieve goals.
• Attend meetings and contribute to community projects.
• Maintain compliance with laws and regulations.

Skills

Customer service

Cash handling

Cross-selling

Attention to detail

Time management

Communication

Teamwork

Bilingual (optional)

Education

High School Diploma/GED

Tools

Windows OS

MS Office

Job description

1st Source Bank in Michigan City, IN is seeking a customer-focused Retail Associate to provide individualized service, process daily transactions, and resolve inquiries in line with bank policies. You'll build client relationships, participate in sales programs, and support team goals while maintaining accuracy, confidentiality, and compliance with applicable laws and regulations.

Experience with cash handling and cross-selling preferred. Must be able to work evenings and weekends.