Client Experience Team Lead - In-Office Coach & Growth

H&R Block, Inc.; Round Rock (TX); On-site; USD 25,000 - 39,000; Part time

Job summary

H&R Block is seeking a part-time Office Experience Leader in Round Rock, TX to translate strategies into disciplined daily execution and coaching. You will lead Tax Advisors and CSPs, coordinate with the CCS team, and drive the office’s seasonal tax business in-person with flexible fall hours and expanded January–April schedules.

You will oversee daily operations, coaching, and client flow, ensuring high-quality service, while collaborating with OEM and DGM to meet growth targets and client

Qualifications

• Experience managing a team in a service or retail environment.
• Strong focus on delivering a differentiated, consultative client experience.
• Ability to observe performance, give direct feedback, and drive behavior change.
• Solid judgment and decision-making in fast-paced settings with minimal supervision.
• Strong interpersonal skills and professional handling of difficult conversations.
• Comfort interpreting KPI, survey, and coaching data to set daily priorities.
• Proficiency with MS Office, Teams, and standard office systems.

Responsibilities

• Deliver the daily consultative client experience with discipline on every appointment.
• Model client-centric behaviors and set the standard for the team.
• Act as on-site point of contact for escalated client service concerns, resolving issues.
• Translate real-time feedback into coaching for Tax Advisors, CSPs, and partners.

Skills

People management

Client-centric mindset

Coaching

Decision making

Communication skills

Data literacy

MS Office / Teams

Education

High school diploma / GED / equivalent

Job description

H&R Block is seeking a part-time Office Experience Leader in Round Rock, TX to translate strategies into disciplined daily execution and coaching. You will lead Tax Advisors and CSPs, coordinate with the CCS team, and drive the office’s seasonal tax business in-person with flexible fall hours and expanded January–April schedules.

You will oversee daily operations, coaching, and client flow, ensuring high-quality service, while collaborating with OEM and DGM to meet growth targets and client