Client Experience Leader: Coaching, Escalations & Insight

Allied Solutions; Carmel (IN); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

100% company-paid life and disability

401k with company match

3 weeks PTO by end of first year

Career growth opportunities

Job summary

Allied Solutions in Carmel, Indiana, is seeking a Client Experience Supervisor to lead a 10+ person team. You will coach, develop, and motivate staff to deliver accurate client management, timely issue resolution, and high-quality service.

This role requires strong communication, collaboration with cross-functional partners, and a proactive approach to workflow and process improvement. The position emphasizes ownership of escalations, performance reviews, and adherence to SLAs while fostering a

Qualifications

• Associate degree preferred; related field recommended.
• 5–7 years of directly related work experience required.
• 2+ years of people leadership experience required.
• Exceptional communication skills, both oral and written.
• Ability to build relationships with internal teams and clients.

Responsibilities

• Lead and coach the Client Experience team to meet performance standards.
• Hire, train, evaluate, and discipline employees per HR guidelines.
• Manage escalated client issues and ensure SLA targets.
• Analyze data to improve client service and operational efficiency.
• Coordinate cross-functional projects and reporting.

Skills

Leadership

Coaching

Communication

People management

Time management

Data analysis

Education

Associate’s degree in related field

Job description

Allied Solutions in Carmel, Indiana, is seeking a Client Experience Supervisor to lead a 10+ person team. You will coach, develop, and motivate staff to deliver accurate client management, timely issue resolution, and high-quality service.

This role requires strong communication, collaboration with cross-functional partners, and a proactive approach to workflow and process improvement. The position emphasizes ownership of escalations, performance reviews, and adherence to SLAs while fostering a