Client Experience Strategy Specialist – Alternatives

JPMorgan Chase & Co.; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

JPMorgan Asset Management is seeking a Client Service Delivery Associate focusing on Alternative Products to improve how clients and users experience our products and services. You will design and optimize service interactions, develop strategies, and collaborate with colleagues to drive continuous improvement and strategic decision-making.

This role blends independent ownership with teamwork and offers exposure to senior leaders across the organization.

Qualifications

• 3+ years of experience in financial services or private markets, focusing on service design.
• Experience creating service blueprints, journey maps, and storyboards for a wide range of customers.
• Experience in inclusive design and accessibility, making sure products work for all users.
• Strong understanding of user experience design principles and applying them to various projects.
• Proficient in Microsoft Office (Word, Excel, PowerPoint) and able to create effective executive presentations.
• Excellent written and verbal communication skills with strong attention to detail.
• Great at building relationships and working well with colleagues and leaders at all levels.
• Able to work independently, adapt to changing priorities, and manage multiple tasks in a fast-paced environment.
• Confident and mature, able to handle stressful situations professionally.

Responsibilities

• Work with leaders to create clear management reports that show business results, budgets, and resource needs.
• Analyze data and prepare executive presentations using Microsoft Office.
• Design and improve service experiences and create service blueprints for product features.
• Collaborate with different teams to understand user needs and help build inclusive, accessible products and services.
• Create journey maps and service blueprints to visualize and improve service processes and customer interactions.
• Join workshops to gather customer feedback and find ways to improve their experience.
• Help develop experience maps and service prototypes that show customer journeys.
• Use an iterative design approach, regularly updating customer journeys based on user feedback.

Skills

Service design

Journey mapping

Service blueprints

User experience (UX) design

Data analysis

Executive presentations

Stakeholder collaboration

Communication skills

Independent working

Stress management

Tools

Microsoft Office

Job description

JPMorgan Asset Management is seeking a Client Service Delivery Associate focusing on Alternative Products to improve how clients and users experience our products and services. You will design and optimize service interactions, develop strategies, and collaborate with colleagues to drive continuous improvement and strategic decision-making.

This role blends independent ownership with teamwork and offers exposure to senior leaders across the organization.