Client Experience Specialist - Growth & Relationships

Prime Plumbing and Drains; Noblesville (IN); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Company parties

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Job summary

Prime Plumbing & Drains is seeking a Client Experience Coordinator in Noblesville, Indiana. You will manage inbound inquiries, schedule service visits, and maintain customer records, while ensuring a smooth, trust-building experience from first contact to completed work.

You’ll report to the Director of Operations and collaborate with the Office Coordinator to support customers, nurture relationships, and grow the business with coaching and increasing responsibility.

Qualifications

• Customer-facing experience in service or retail environments.
• Ability to follow through on commitments and complete tasks.
• Strong communication and email writing skills.
• Willingness to learn and grow with the business.
• Experience documenting customer interactions and reports.

Responsibilities

• Respond to calls, emails, texts, and online inquiries with warmth and clear next steps.
• Help potential customers understand services and guide them toward booking.
• Schedule appointments and document customer needs; coordinate with office and field teams.
• Keep customers informed through timely follow-ups and updates.
• Maintain referrals with consistent communication and follow-through.
• Address customer concerns calmly and involve the right team member when needed.
• Follow up on outstanding inquiries and estimates to move customers forward.
• Check in after service and solicit honest reviews to foster repeat business.
• Manage Google reviews and create social posts reflecting Prime’s values.

Skills

Coachability

Initiative

Follow-through

Sound judgement

Adaptability

Strong communication

Attention to detail

Confidence in difficult conversations

Team mindset

Job description

Prime Plumbing & Drains is seeking a Client Experience Coordinator in Noblesville, Indiana. You will manage inbound inquiries, schedule service visits, and maintain customer records, while ensuring a smooth, trust-building experience from first contact to completed work.

You’ll report to the Director of Operations and collaborate with the Office Coordinator to support customers, nurture relationships, and grow the business with coaching and increasing responsibility.