Client Experience Specialist — Retail Banking

PNC Financial Services Group, Inc.; Kingstowne (VA); On-site; USD 41,000 - 68,000; Full time

Benefits offered by this job

Medical/prescription coverage

Dental and vision options

Life insurance for employee and family

Short and long-term disability

Job summary

The Client Experience Associate role at PNC Financial Services Group, Inc. is based in Alexandria, Virginia within the Retail Banking organization. You will deliver a unique customer experience, educate customers on banking options, and identify opportunities to grow loyalty and share of wallet.

PNC emphasizes an inclusive culture and in-office teamwork. Visa sponsorship is not available for this position, and compensation ranges from $40,500 to $67,500, depending on location and experience.

Qualifications

• No university degree required; related experience may be considered.
• Role involves customer interactions and educating customers on banking options.
• 1 year or less of related experience typical for this level.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing and loyalty.
• Processes customer interactions and refers opportunities to branch staff.
• Educates customers on options for managing transactions using technology and resources.
• Supports proactive sales conversations through a defined sales process and lobby engagement.
• Ensures efficient branch operations and accurate maintenance transactions.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

The Client Experience Associate role at PNC Financial Services Group, Inc. is based in Alexandria, Virginia within the Retail Banking organization. You will deliver a unique customer experience, educate customers on banking options, and identify opportunities to grow loyalty and share of wallet.

PNC emphasizes an inclusive culture and in-office teamwork. Visa sponsorship is not available for this position, and compensation ranges from $40,500 to $67,500, depending on location and experience.