Client Experience Specialist - Retail Banking

PNC; Florida; On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical coverage

Dental and vision

401(k) with PNC match

Paid holidays

Job summary

PNC is seeking a Client Experience Associate in Niceville, FL to deliver outstanding customer experiences in retail banking. The role focuses on educating customers, identifying opportunities, and supporting sales through proactive engagement with clients in a branch setting.

The position emphasizes adherence to policies, cross-selling opportunities, and helping to grow customer loyalty while maintaining excellent service standards.

Qualifications

• No Degree is listed as an education option.
• Roles at this level may not require a degree, but related experience can help.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing and loyalty.
• Identifies banking opportunities during customer interactions and refers as appropriate.
• Performs lobby engagement to position PNC products and educate on digital tools.
• Applies product knowledge to solve customer problems and supports sales processes.

Skills

Customer Experience

Customer Service

Proactive Sales

Digital Awareness

Education

No Degree

Job description

PNC is seeking a Client Experience Associate in Niceville, FL to deliver outstanding customer experiences in retail banking. The role focuses on educating customers, identifying opportunities, and supporting sales through proactive engagement with clients in a branch setting.

The position emphasizes adherence to policies, cross-selling opportunities, and helping to grow customer loyalty while maintaining excellent service standards.