Client Experience Advocate | Retention & Solutions

AmTrust Financial Services, Inc.; Alpharetta (GA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical & Dental Plans

401k Savings Plans

Paid Time Off

Job summary

AmTrust Financial Services, Inc. is seeking a Client Experience Specialist to provide client support throughout the life of the policy. The role involves resolving service issues and ensuring seamless communication with agencies and policyholders.

The ideal candidate will have at least 3 years of experience in an insurance-related function, excellent communication skills, and strong organization. This position offers competitive compensation and benefits, including medical and dental plans, 401k savings, and paid time off.

Qualifications

• Minimum 3+ years relevant experience in claims, underwriting, sales, or other insurance-related function.
• Knowledge of, and experience with, workers compensation and/or property & casualty insurance products and principles.
• Must be detail-oriented, organized, and possess strong interpersonal skills.

Responsibilities

• React timely to issues/concerns raised by clients or agencies.
• Provide ongoing assistance to agents and large insureds for portal registration and training.
• Document all CXS activities in SalesForce and communicate with CXM on client-related activities.

Skills

Exceptional communication skills

Detail-oriented

Knowledge of Microsoft Applications

Ability to manage multiple tasks

Education

Bachelor's degree

Job description

AmTrust Financial Services, Inc. is seeking a Client Experience Specialist to provide client support throughout the life of the policy. The role involves resolving service issues and ensuring seamless communication with agencies and policyholders.

The ideal candidate will have at least 3 years of experience in an insurance-related function, excellent communication skills, and strong organization. This position offers competitive compensation and benefits, including medical and dental plans, 401k savings, and paid time off.