Client Experience Specialist — Banking Call Center

Plumas Bank; Quincy (CA); On-site; USD 2,893,000 - 4,133,000; Full time

Job summary

Plumas Bank in Quincy is seeking a full-time Call Center Associate for our Quincy location. The role requires banking or call center experience, strong communication, and the ability to multi-task in a high-paced team.

Salary ranges from $21.00 to $30.00 per hour DOE. Completion of high school or equivalent is required; 1 year call center experience is required, 2+ years preferred. Plumas Bank is an Equal Opportunity Employer.

Qualifications

• High school diploma or equivalent.
• 1 year of call center or related experience required; 2+ years preferred.
• Experience with Word, Excel, and email software.
• Strong communication and problem-solving skills.

Responsibilities

• Handle customer calls and inquiries.
• Maintain customer relationships and follow up as needed.
• Assist customers in resolving issues in a fast-paced environment.

Skills

Customer service

Communication skills

Phone etiquette

Teamwork

Multitasking

Education

High school diploma or equivalent

Tools

Word

Excel

Email software

Job description

Plumas Bank in Quincy is seeking a full-time Call Center Associate for our Quincy location. The role requires banking or call center experience, strong communication, and the ability to multi-task in a high-paced team.

Salary ranges from $21.00 to $30.00 per hour DOE. Completion of high school or equivalent is required; 1 year call center experience is required, 2+ years preferred. Plumas Bank is an Equal Opportunity Employer.