Client Resource Representative (Call Center)

Plumas Bank; Quincy (CA); On-site; USD 2,893,000 - 4,133,000; Full time

Job summary

Plumas Bank in Quincy is seeking a full-time Call Center Associate for our Quincy location. The role requires banking or call center experience, strong communication, and the ability to multi-task in a high-paced team.

Salary ranges from $21.00 to $30.00 per hour DOE. Completion of high school or equivalent is required; 1 year call center experience is required, 2+ years preferred. Plumas Bank is an Equal Opportunity Employer.

Qualifications

• High school diploma or equivalent.
• 1 year of call center or related experience required; 2+ years preferred.
• Experience with Word, Excel, and email software.
• Strong communication and problem-solving skills.

Responsibilities

• Handle customer calls and inquiries.
• Maintain customer relationships and follow up as needed.
• Assist customers in resolving issues in a fast-paced environment.

Skills

Customer service

Communication skills

Phone etiquette

Teamwork

Multitasking

Education

High school diploma or equivalent

Tools

Word

Excel

Email software

Job description

Our Client Resource Center (Call Center) is looking for a full-time 40/hr position for our Quincy location. Outgoing, goal-oriented individual to join our fast- paced team today. Call Center and/or banking, office experience required. Experience in customer service capacity a plus. Knowledge of general office practices and personal computer operations including Word and Excel, spreadsheet and email software programs required. Must possess strong communication and problem-solving skills. Must have excellent customer service and phone skills. Must have the ability to work in a high-paced team environment, with the ability to multi-task and to establish and maintain customer relationships. Salary range for this position is $21.00/hr to $30.00/hr DOE

Minimum Qualifications

Completion of high school or equivalent.

Experience

A combination of education and experience equivalent to: 1 year of call center and/or other related experience required, 2 or more years preferred. Knowledge of general office practices and personal computer operations including word processing, spreadsheet and email software programs.

Disclaimer

All offers for employment with Plumas Bank are contingent upon the satisfactory completion of the employment screening activities including a criminal history check, employment verification, and/or credit check.

About Plumas Bank

Our Mission We make banking personal and powerful for the businesses, individuals and communities we serve.

Our Vision To exceed every idea of what a bank can be.

Our Values

• Bankers Who Believe
• Committed to Community
• Forging the Future
• Real Relationships
• HERE. For Good.

There are many reasons to work for Plumas Bank. Working for a company that has seen significant growth in recent years while still maintaining a family environment are just a couple reasons. Receiving the comprehensive benefits that Plumas Bank offers its' team members is another great reason!

Plumas Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Salary range: $21.00 - $30.00 per hour DOE