Client Experience Specialist - Branch Banking

PNC Financial Services Group; Plantation (FL); Vor Ort; USD 42.000 - 54.000; Vollzeit

Zusammenfassung

PNC Financial Services Group seeks a Client Experience Associate to deliver exceptional customer experiences at the Nob Hill & Cleary Branch in Plantation, FL. The role focuses on financial wellbeing, loyalty-building and identifying opportunities to reference to branch staff.

Based in-office, you will engage customers, promote PNC products, and support a structured service-to-sales process while maintaining accurate branch operations.

Qualifikationen

• Strong customer service and communication skills.
• No degree required; typically less than 1 year of related experience.
• Willingness to work in-office at Plantation, FL.

Aufgaben

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty.
• Identifies banking opportunities during customer interactions and refers as appropriate.
• Performs lobby engagement activities to connect with customers and promote PNC products.
• Applies product and procedural knowledge to solve customer problems.
• Supports proactive sales conversations through a defined sales process.
• Ensures branch operations are conducted efficiently and accurately.

Jobbeschreibung

PNC Financial Services Group seeks a Client Experience Associate to deliver exceptional customer experiences at the Nob Hill & Cleary Branch in Plantation, FL. The role focuses on financial wellbeing, loyalty-building and identifying opportunities to reference to branch staff.

Based in-office, you will engage customers, promote PNC products, and support a structured service-to-sales process while maintaining accurate branch operations.