Client Experience Specialist

Renova One; Plymouth (MN); On-site; USD 29,000 - 32,000; Full time

Job summary

Renova One is seeking a Client Service Specialist to act as a primary client contact, respond to inquiries, and coordinate service requests with operations. The role emphasizes clear communication, data accuracy, and teamwork across departments.

Requirements include a high school diploma (associate’s degree preferred), 2+ years in customer service, and proficiency with CRM software and Microsoft Office. Some roles may involve driving and background checks where applicable.

Qualifications

• At least 2 years of professional experience in a customer service or client support role.
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to multitask and manage competing priorities in a fast-paced environment
• Proficiency in Microsoft Office and experience using CRM or customer service software
• High school diploma or equivalent required; associate’s degree preferred

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and internal systems
• Coordinate service requests and communicate status updates to clients and internal teams
• Investigate and resolve client concerns or service issues, escalating when necessary
• Maintain accurate records of client interactions, service requests, and resolutions
• Support client onboarding and account updates by ensuring proper documentation and data accuracy
• Collaborate with operations, warehouse, and billing teams to ensure client needs are met
• Identify opportunities to improve client satisfaction and report feedback to leadership
• Assist with reporting and administrative tasks related to client service operations
• Responsible for managing order entry and fulfillment processes

Skills

Customer service

Communication

CRM software

Multitasking

Microsoft Office

Attention to detail

Problem-solving

Education

High school diploma or equivalent

Associate's degree preferred

Tools

CRM software

Microsoft Office

Job description

Renova One is seeking a Client Service Specialist to act as a primary client contact, respond to inquiries, and coordinate service requests with operations. The role emphasizes clear communication, data accuracy, and teamwork across departments.

Requirements include a high school diploma (associate’s degree preferred), 2+ years in customer service, and proficiency with CRM software and Microsoft Office. Some roles may involve driving and background checks where applicable.