Client Success Specialist: Fast-Paced Service & Coordination

RENOVA ONE; Eagle Ford (TX); On-site; USD 36,000 - 56,000; Full time

Job summary

Renova One is seeking a Client Service Specialist to be a primary contact for clients, ensuring timely and accurate responses to inquiries, service requests, and issues. The role requires strong communication, detail orientation, and cross-department collaboration to deliver exceptional service.

Responsibilities include handling inquiries across phone, email, and systems, coordinating service requests, and maintaining precise client records.

Qualifications

• 2+ years of professional experience in a customer service or client support role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in Microsoft Office and experience using CRM or customer service software.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and internal systems.
• Coordinate service requests and communicate status updates to clients and internal teams.
• Investigate and resolve client concerns or service issues, escalating when necessary.
• Maintain accurate records of client interactions, service requests, and resolutions.
• Accurately and promptly enter customer orders into the system.
• Communicate with customers as needed to confirm order details, scheduling, and resolve any operational questions.
• Support client onboarding and account updates by ensuring proper documentation and data accuracy.
• Collaborate with operations, warehouse, and billing teams to ensure client needs are met.
• Identify opportunities to improve client satisfaction and report feedback to leadership.
• Assist with reporting and administrative tasks related to client service operations.
• Responsible for managing order entry and fulfillment processes.
• Identify opportunities to improve client satisfaction and report feedback to leadership.

Skills

Customer service

Communication skills

CRM software

Multitasking

Education

High school diploma

Associate degree preferred

Tools

Microsoft Office

Floor Pro

Schedule Express

Job description

Renova One is seeking a Client Service Specialist to be a primary contact for clients, ensuring timely and accurate responses to inquiries, service requests, and issues. The role requires strong communication, detail orientation, and cross-department collaboration to deliver exceptional service.

Responsibilities include handling inquiries across phone, email, and systems, coordinating service requests, and maintaining precise client records.