Client Experience Specialist

Keystone Cooperative; Indianapolis (IN); On-site; USD 32,000 - 48,000; Full time

Job summary

Keystone Cooperative is hiring a Customer Service Specialist to deliver a quality experience across the customer journey, supporting Energy, Agronomy, Grain, Swine and Animal Nutrition divisions. You will handle inquiries, process payments, and update account information in line with company policies and procedures.

This full-time position offers benefits, competitive pay, and an unmatched company culture. A high school diploma and 6 months of customer service experience are required, with

Qualifications

• High school diploma or equivalent.
• 6 months of customer service experience.

Responsibilities

• Handle customer calls in a timely and professional manner.
• Communicate clearly with callers, researching accounts and clarifying questions.
• Process credit card payments, orders and requests accurately.
• Prioritize, assign, and dispatch orders with internal team.
• Process electronic files.
• Assist customers with Keystone Connect account questions.
• Explain energy programs to customers.
• Sort and distribute incoming and outgoing mail.
• Address patronage, equity and account questions.
• Review customer statements and budgets.
• Other duties as assigned.

Skills

Communication skills

Microsoft Office

Organizational skills

Attention to detail

Multitasking

Math basics

Independent work

Team player

Overtime flexibility

Education

High school diploma

Tools

Microsoft Office Suite

Proprietary software

Job description

Keystone Cooperative is hiring a Customer Service Specialist to deliver a quality experience across the customer journey, supporting Energy, Agronomy, Grain, Swine and Animal Nutrition divisions. You will handle inquiries, process payments, and update account information in line with company policies and procedures.

This full-time position offers benefits, competitive pay, and an unmatched company culture. A high school diploma and 6 months of customer service experience are required, with