Customer Experience Specialist

Keystone Cooperative, Inc.; Indianapolis (IN); On-site; USD 34,000 - 42,000; Full time

Job summary

Keystone Cooperative, Inc. in Indianapolis seeks a Customer Service Specialist to handle inbound calls and support four divisions—Energy, Agronomy, Grain, Swine and Animal Nutrition.

You will coordinate inquiries, process payments, update account information, and assist members with patronage questions, budgets and statements, delivering accurate, timely service in a team environment.

Qualifications

• High school diploma or equivalent required.
• 6 months of customer service experience preferred.
• Proficient communication and typing skills.

Responsibilities

• Handle customer calls in a timely and professional manner.
• Process credit card payments, orders and requests accurately.
• Coordinate inquiries and update account information.
• Assist customers with Keystone Connect account questions.
• Review customer statements and budgets.
• Sort and distribute incoming and outgoing mail.

Skills

Customer service

Verbal communication

Written communication

Detail oriented

Multitasking

Teamwork

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Keystone Cooperative, Inc. in Indianapolis seeks a Customer Service Specialist to handle inbound calls and support four divisions—Energy, Agronomy, Grain, Swine and Animal Nutrition.

You will coordinate inquiries, process payments, update account information, and assist members with patronage questions, budgets and statements, delivering accurate, timely service in a team environment.