Client Experience Specialist

Keel Point Llc; Huntsville (AL); On-site; USD 48,000 - 64,000; Full time

Job summary

Keel Point Llc in Huntsville, Alabama is seeking a Client Experience Specialist who will greet clients, coordinate events, and support our team with administrative tasks.

You will maintain an organized office, manage supplies, assist with marketing events, and handle confidential information with discretion. The role is full-time and on-site in our Huntsville office, offering a comprehensive benefits package.

Qualifications

• Bachelor's degree preferred.
• 5+ years of experience in administrative, office management, or client experience roles.
• Passion for delivering outstanding service and creating positive experiences.
• Strong organizational skills and keen attention to detail.
• Excellent written and verbal communication skills.

Responsibilities

• Greet clients and visitors warmly, reflecting a commitment to excellence.
• Assist with office events, including holiday parties and team gatherings.
• Arrange meals and reservations for client meetings with attention to detail.
• Maintain a clean, organized office with stocked supplies and prepared meeting rooms.
• Provide broad administrative support and manage mail, deliveries, and expenses.

Skills

Communication

Organization

MS Office

Discretion

Education

Bachelor's degree preferred

Job description

OVERVIEW

We are seeking a warm, proactive and service-driven Client Experience Specialist to join our team in our Huntsville, AL office. In this role, you'll create exceptional experiences for clients and employees alike-whether you're greeting visitors, keeping the office running smoothly, or supporting our team behind the scenes.

RESPONSIBILITIES

Set the Standard for First Impressions

• Warmly greet and welcome clients and visitors, ensuring every interaction reflects our commitment to excellence.

Bring Events to Life

• Assist with office events including holiday parties, team gatherings, and other special occasions.


• Arrange lunch and dinner reservations for client meetings, ensuring every detail is thoughtfully handled.

Keep the Office Running Smoothly

• Maintain a clean, organized, and welcoming office environment with well-stocked supplies and properly prepared meeting rooms.


• Manage office inventory, fulfill supply orders, and complete employee maintenance requests in a timely manner.


• Coordinate with building management on HVAC, reservations, facility issues, and special events.


• Manage mail, deliveries and shipping

Support Our Team

• Provide broad administrative support including answering phones, facilitating communications, and assisting with marketing events and project mailings.


• Tracking office related expenses, utilizing our expense tracking software (Concur).


• Handle sensitive client, personnel, and firm information with the highest level of discretion

EDUCATION, EXPERIENCE AND SKILLS

• A bachelor's degree is preferred.


• 5+ years of experience in an administrative, office management, or client experience role.


• A genuine passion for delivering outstanding service and creating positive experiences.


• Exceptional organizational skills and keen attention to detail.


• Strong written and verbal communication skills.


• Proficiency in Microsoft Office Suite.

BENEFITS

• Full-time, on-site position based in our Huntsville, AL office.


• Competitive salary commensurate with experience.


• Comprehensive benefits package, including health insurance and retirement plan.


• Generous paid time off to support work-life balance.


• A collaborative, supportive team that values your contributions every day.